REFUEL AI SUPPLEMENTS
Return & Refund Policy
Please contact us before sending any product back. We will review your request and explain the next steps.
1. Unopened products
You may request a return within 3 days of delivery if the product is unused, unopened, and in its original sealed packaging. Please keep your order details and proof of purchase. Contact us first; we will confirm whether the item is eligible and provide return instructions.
For hygiene and safety, we generally cannot accept change-of-mind returns of opened or used supplements. This does not affect your rights if an item is damaged, defective, or incorrect.
2. Damaged, defective, or incorrect items
If there is a problem with your delivery, contact us as soon as possible, preferably within 24 hours. Include your order number, the product name, a description of the issue, and clear photos of the item, packaging, and shipping label where possible.
We will review the issue and arrange an appropriate replacement or refund when the claim is confirmed. Please keep the item and packaging until we advise you on the next step.
3. Return shipping and refunds
We will explain any applicable return shipping cost before you send an eligible change-of-mind return. If we supplied a damaged, defective, or incorrect item, we will arrange the return or tell you how reasonable return shipping will be covered.
Once a return is received and approved, we aim to process the refund within 7–10 working days. The time for funds to appear may depend on the payment method or bank. For cash-on-delivery orders, we will agree a suitable refund method with you.
4. Sale items and order cancellation
Items clearly marked final sale are generally not eligible for change-of-mind returns. Please contact us if a sale item is damaged, defective, or incorrect.
To cancel an order, email us as soon as possible. We can cancel it if it has not yet been dispatched; once dispatched, the return process above applies.
5. Contact us
Email refuelaisupplement@gmail.com with your order number and the reason for your request. Please do not send an item back before receiving return instructions.
This policy does not limit any rights available under applicable consumer protection law.